Payments

You represent and warrant that if you are purchasing something from us that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the charges incurred, including any surcharge we may incur due to such dishonored payment.

Refund and Return Policy

To make sure you are happy with your purchase, you have 14 days to notify us in writing to sales@sarahswann.com if you'd like an exchange or to make a return. In the case of a return, please outline your desire for the refund, together with the reason for the request, subject to the return of the product to us in substantially the same condition as when purchased.

For an exchange, let us know which color/size you require. We will be in touch to confirm the new item that will be sent to you, once we have received the original item you need to exchange. Exchanges for different items are not accepted at this stage, you will need to return the item you want to exchange and make a new purchase for the new item you.

Your purchase should be sent back to us within the 28 days the placement of your order. Returns outside of this period are accepted at our discretion.

All items must be returned new, unused and with all garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Receiving A Refund

Once we receive the returned item and it's condition meets our policy, we will refund you the full price of the item (including tax if applicable).

Your refund will be credited to the original payment method or as store credit to your account.

If your order has been sent to a destination within the US, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through us. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you experience a fault, you can return it for an exchange or refund. Simply write to us at sales@sarahswann.com outlining the fault together with either your desire for an exchange of the same item or a refund.

Once we receive the item and if the fault meets the requirements of our policy we will refund you the full amount of the sale  (including tax if applicable). 

If you require an exchange, we will check to see if we have the item in stock and send it to you on receipt of the faulty item (providing the fault meets the requirements of our policy). If the item is not in stock we will issue a full refund (including tax if applicable) on receipt of the faulty item (providing the fault meets the requirements of our policy).

Colors

We have made every effort to display the colors of our products that appear on our site as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.